Sep 2008  Data Centre Visualization with Visio 2007                          To view [click here]   600K pdf format

Visualize the data centre using MS Visio and automate the production of floor,

rack and topology diagrams. Make it easy to identify paths, locations and potential

single points of failure of power/LAN/SAN/WAN services.

Sep 2008  CMDB Visualization with Visio 2007                                      To view [click here]   425K pdf format

Automated Visio diagramming from existing CMDBs for service maps, data flow

diagrams and other ways to represent complex service architectures. This overview

shows how different views of services can be easily created and communicated,

including using Visio for data capture.

Jul 2008    Improving Change Impact Analysis in Data Centres        To view [click here]    67K pdf format

Quickly identifying the impact on services of a power trip, understanding the

effect of re-booting a core switch are just two of the real world issues covered

in this white paper which looks at how data centre management and service

management systems are enabled by AssetGen Planner.

Jun 2008   Managing IT Production Costs, Delivering IT Value          To view [Click here]  182K pdf format

Kindly provided by Dennis Adams, - Principle Analyst at Dennis Adams Associates.

Dennis covers how cost management of IT spending on maintenance and operations

can be improved, taking a strategic view, rather than through piecemeal

implementation of tools and processes. He also helps to identify the business case

for investment in IT Production, often difficult to define due to its strategic value.

For more information go to www.dennisadams.co.uk

Apr 2007    Automated Service Mapping From CMDBs                           To view [Click here]  189K pdf format

How to produce service maps, diagrams, architectures from existing CMDBs or

data sources in an automated manner. By linking a CMDB analyser and visualisation

software to your CMDB, manual workload is reduced and many other benefits

are gained.

Mar 2007   Mapping Services, Systems and Servers using the CMDBTo view [Click here]   89K pdf format

Service mapping makes it clear what type of dependencies there are between

IT services and servers, vital for improving the ITIL management processes.

The CMDB is ideal place from which to derive updated service maps, but what

type of map suits you best? and is it really worth doing?

Aug 2006   IT Service Management - Jumping on a Moving Train     To view [Click here]  279K pdf format

Kindly provided by Jon Collins - Principle Analyst at Macehiter Ward Dutton.

Jon looks at the current state of service management in the marketplace and the

issues affecting IT management teams.

Aug 2006   Consultancy for IT Production Management                  To view [Click here]  199K pdf format

Kindly provided by Dennis Adams of Dennis Adams Associates.

Dennis describes techniques for assessing the current state of IT production

capability as part of a strategic change programme.

July 2006   Quick Wins For IT Management                                             To view [Click here]  95K pdf format

Are you interested in achieving quick wins by better management alone?. Our

white paper looks at how process improvements can be implemented more quickly

by a short (4-5 days) look at the operational data used by infrastructure teams. 

Jan 2006   The impact of ISO20000/BS15000 on Outsourcing            To view [Click here]  100K pdf format

With the release of ISO20000 the service management standard in Dec 2005,

outsourcing vendors will be affected significantly. This white paper looks at the

impact on operational management processes in meeting ISO20000. 

Sept 2005  Is Automating Infrastructure Documentation Practical?  To view [Click here]  100K pdf format

Autodiscovery toolsets are bought with great expectations but often

fail to deliver. This white paper looks at the reasons why.