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AssetGen SysMap – Mapping infrastructure, systems, services and processes
AssetGen SysMap is designed to help organisations manage change to complex services and infrastructures. Key to this is understanding the relationships between Configuration Items (CIs) which represent processes, services, applications and systems. It does not require all aspects of IT to be documented before it delivers benefits, nor set a rigid approach that creates unnecessary data and workload on technical teams. It also suits the needs of proactive planning and “business as usual” (BAU) operational teams. Developed to meet best practice frameworks such as ITIL and ISO20000, AssetGen SysMap complements monitoring systems and service desks with its ability to manage and present complex relationships. Square Mile Systems is the exclusive distributor for UK customers and resellers. "Top Down" or
"Bottom Up" AssetGen SysMap can be used to support the different information needs of technical and service delivery teams. If you want to understand the key services and components that a business service depends, you would trace downwards to discover the IT services, applications and components that the business depends on - the "top down" approach. This is often the approach when looking at business continuity, risk management, single points of failure, enterprise architecture reviews etc. If your starting point is a server that has to be re-booted, then you probably want to know the impact on applications, services and the business - the "bottom up approach". In practice this is often reactive to an incident, or focussed on a specific technical group planning a change to a system, with speed of access and understanding being critical. Managing a crisis is not helped if you currently have to reverse engineer a complex system on a white board. It seems like common sense to have the knowledge in one place, suited to both types of requirements, so AssetGen provides the ability to analyse CI dependencies and impacts in different ways. With AssetGen SysMap you can;
Little Picture, Big Picture Each team, group or supplier often has knowledge of their own components or service - which we call "the little picture". The server team knows alot about the servers, but not the databases on them, or how applications interact. AssetGen allow the knowledge of different teams to be combined to produce a "big picture" view that spans multiple teams and systems. It then becomes a simple task to work out a recovery plan, or identify single points of failure.
The first example on the left from the database support team shows how two databases use a common platform which is located on a server.
with two others on a blade server. The "big picture" shows them in context
Buying AssetGen SysMap AssetGen SysMap has licensing options to suit limited service implementations, as well as enterprise wide environments. Please contact us to assess the most appropriate option. Square Mile also provides a comprehensive range of services to enable customers and partners to make the most of AssetGen SysMap. These can services cover the whole lifecycle from defining the strategic goals, processes, project planning, auditing, implementation and ongoing operational support. AssetGen SysMap Product Datasheet and FAQ Assetgen SysMap[Datasheet Pdf (450K)] [Product FAQ (40K)] [CMDB Visualization with Visio 2007 (425K)] AssetGen SysMap Product Demonstration We are able to provide a live web-based AssetGen SysMap demonstration at short notice. To arrange a demonstration - contact Square Mile on 0870 950 4651 or please email us AssetGen SysMap information More product details, white papers and supporting information are at www.AssetGen.com
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The
second example on the left from the server team shows that the server
is actually a virtual server, hosted 
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