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Posts Tagged ‘iso20000’

The impact of ISO20000/BS15000 on Outsourcing

With the release of ISO20000 the service management standard in Dec 2005,
outsourcing vendors will be affected significantly. This white paper looks at the
impact on operational management processes in meeting ISO20000.

The outsourcing market is changing with the increasing adoption by customers of the ITIL
framework and the ISO20000/BS15000 standard. Many customers are using …

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